Hi everyone (it's been a while, I know)!
For anyone who placed a Pebble Steel order through 23-Mar and is still waiting, we are sending direct, personalized shipping updates via email today. The emails are being sent gradually in five batches. By 1900 ET, all the emails will be sent. Be sure to check SPAM folders if you do not receive anything by then. The emails will be coming from order<at>getpebble.com with the subject "Pebble Steel Shipping Update."
With all the different variables that go into creating a shipping estimate for the number of orders and destinations we are shipping to, we decided a blog post with general ship times wouldn't be robust enough for people to get a sense of their place in the fulfillment process.
Instead, we decided to do a massive data pull and create a manifest of every back order and include a personal ETA for each, based on our production yields and shipment schedules. It took a little bit of time, but we think individual emails with information as specific as we can get it was the better way to go.
If you placed an order for a Pebble Steel, you basically place yourself into one of four different lines, based on your finish selection and location:
- International, Black Matte
- International, Brushed Stainless
- US, Black Matte
- US, Brushed Stainless
Here's the schedule of when updates get emailed today (REVISED):
0900–1000 ET: Orders with both finishes, regardless of region.
1300–1400 ET: Orders for Black Matte, International.
1600–1700 ET: Orders for Brushed Stainless, International.
1700–1800 ET: Orders for Black Matte, US.
1800–1900 ET: Orders for Brushed Stainless, US.
Thanks to everyone for their patience in letting us get this information pulled together and shared directly via email! Lemme know in the thread if there's any follow-up questions.
Post edited by Joseph on March 27
