Problema de sincronización con el Withings Pulse

How to confirm that I experience this particular issue?
First, please confirm that you have the following behaviour on your pulse. When syncing your Pulse:

• the Pulse display changed to show it was starting the sync
• the app on your phone shows a progress bar that does not move
• the Pulse progress bar doesn't move
• after a few seconds, the Pulse displays a check mark
• both displays return to normal
• no steps/sleep data has been updated on the app though

Let's update my Pulse in order to fix the issue
We are glad to announce you that you can troubleshoot this issue easily by upgrading your Withings Pulse. To do so:

• press the Pulse's top button for 3 seconds
• launch the Health Mate app
• press on "Update available" and wait for the Pulse to update

Synchronization should be possible now.



In case that "Update available" message is NOT prompted, please force the udpate by following this process:

• launch the Health Mate app
• choose "Settings" in the left pannel > "Install a new Withings Pulse"
• press the Pulse's top button for 3 seconds
• press "Next"
• press "Install now"
• install the Pulse using the exact same email and user

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